1. Definitions & Scope
    1. In these terms “The Company” refers to Photosite Optics Limited or any representative or employee of Photosite Optics Limited whose registered office is at A1 Golf Activity Centre, Rowley Lane, Arkley, EN5 3HW and whose trading premises is at 57B Duckett Road, Haringey, London, N4 1BJ.
    2. “The Customer” is the person, firm or company to whom the invoice is addressed, or who purchases goods from the Company.
    3. Any repair work undertaken by The Company shall be subject to the terms and conditions set forth herein to the extent that no other agreements have been explicitly made. As far as the Customer’s general terms and conditions are inconsistent with the companies, their application shall be subject to the Company’s explicit written approval.
  2. Estimates
    1. All Estimates are made by the Company without obligation. The repair costs stated in cost estimates are guidelines estimated on the basis of the information provided and following the examination of the equipment. Although the Company strives to be as accurate as possible, the Company cannot guarantee the accuracy of the figures contained.
    2. All estimates, including but not limited to repairs, sales and consultancy, are considered authorised upon receipt of a written purchase order or payment reference from the Customer to the Company, at which point work will commence. Subsidiary agreements, amendments and additions to repair contracts must be explicitly agreed and where appropriate a revised estimate issued in order for the agreed subsidiary work to be carried out.
    3. If during repair of the equipment it becomes clear that additional repair work is necessary, the Company are authorised to complete the work without seeking confirmation from the Customer, provided this does not cause the overall repair costs to exceed the estimated price by more than 10%. If the Company expects the overall repair costs to exceed the estimated price by more than 10%, the Customer will be informed and will be presented with a revised estimate.
    4. If on the basis of an estimate the Customer decides not to proceed with the performance or continuation of the repair work, the Company are entitled to charge a minimum of £75 for the cost of preparing the cost estimate and for any services performed up to that point.
  3. Order acceptance
    1. Unless a different scope of work has been agreed upon in writing, the repair work covers the performance of services that are identified as necessary (a) on the basis of the details the Customer provides, (b) on the basis of the Company’s examination of the equipment to be repaired, and (c) during the course of the repair work.
    2. The Company strives to commence all repairs within a timely manner. This varies according to the Company’s current workload & seasonality of business. Unless a binding deadline has been explicitly agreed, completion deadlines of which the Customer is notified are non-binding.
    3. The Company are entitled to engage with closely vetted or partnered third parties to carry out repair work.
  4. The repair process
    1. If applicable and at the Company’s discretion, the Customer’s equipment will be upgraded to the most current firmware and/or software. If only one piece of equipment from a set or package is being repaired the Customer may be required to update or adjust other accessories, components or other ancillaries used in conjunction with the repaired goods to ensure full compatibility. The Company will take reasonable measures to advise the Customer of known compatibility issues at the time of work being carried out.
    2. Time worked by the Company will be rounded up to the next half-hour and charged at the applicable rates for the service, in accordance with the relevant class of equipment, plus setup, travelling and waiting time where applicable. If during the repair work the Company uses small parts such as screws & washers the Company are entitled to charge a flat fee for small parts to simplify invoicing. The Company will ensure that the duration of labour and any setup, travelling and waiting time as well as materials and any other items are clearly presented to the Customer on the cost estimate document.
    3. The Company will always strive to return all equipment in the best possible condition. Where the Company is unable to address minor equipment issues which are beyond the scope of the services agreed, the Customer may not refuse to accept repairs on such grounds. If in doubt, the Company will raise such faults with the Customer prior to returning the equipment. After the repair has been completed on-site or the repaired equipment has been received, The Customer is obliged to accept duly performed repair work immediately.
    4. If the Customer does not state refusal of acceptance of the repaired equipment within 7 days of the repaired equipment being returned to the Customer, the repair works shall be deemed to have been accepted.
  5. Shipping and logistics
    1. All shipping costs such as packaging, transport and insurance shall be borne by the Customer. The Company may charge a flat fee for shipping costs.
    2. If any customs fees or duties are improperly charged to the Company, these will be charged back to the Customer, and the equipment may not be returned until these duties and fees have been paid, or the Company may refuse to accept the shipment.
    3. When outside the United Kingdom, the responsibility lies with the Customer to check with their own customs authority and register equipment before sending it to the Company. The Customer must pay all applicable duties and customs charges for shipments to and from the Company in compliance with the Customer’s and United Kingdom’s customs authority regulations.
    4. Unless the Company receives explicit instructions to the contrary, the Company will choose the route and type of transportation for the return of repaired equipment. Transportation will be charged to the Customer even if the Company uses its own means of transport.
    5. The risk of damages to or loss of the repaired equipment lies with the Customer as soon as the repaired equipment has been handed over to a courier, logistics or transportation company. The Customer must notify the transport company, or, if the Company uses its own means of transport, must notify the Company in writing of any transport damage within 48 hours of receiving the repaired equipment.
  6. Terms of Payment
    1. Payment is due without any deductions as soon as the Company has issued an invoice to the Customer. The Company will not issue an invoice without first completing the estimate process as described in section 2 but will issue an invoice prior to equipment being collected by or shipped to the Customer.
    2. In the event of a default in payment, the Customer shall be responsible for any and all applied interest charges and reasonable collection fees incurred in recovering the outstanding amount.
    3. In the event of a default in payment, the Company reserves the right either to withhold any equipment or services which are the subject of any contract with the Customer and/or cancel any subsequent contract with the Customer without prior notice.
    4. The Company shall be entitled to determine any contract void without notice in the event of the bankruptcy, insolvency or liquidation of the Customer (as the case may be) at any time during the contract.
    5. The Company reserves the right to make a charge in respect of any costs or expenses incurred by the Company on account of the Customer for any contracts which are subsequently cancelled.
    6. The Customer agrees that in the event of a default in payment the Company may place full details of the Customer default with an independent bureau for the purpose of compiling and distributing such information to other interested parties to assist in making decisions from which the information may be used for tracing, the prevention of fraud and the recovery of debt.
    7. The Customer can at any time, in writing cancel a contract with the Company. The Company reserves the right to make a charge in respect of any costs or expenses incurred by the Company on a given contract prior to the Customer’s cancellation.
  7. Liabilities of the Company and the Customer
    1. The Company shall not be liable in any way for any loss, damage, loss of profits or of contracts or of any other consequential loss of any kind suffered by the Customer or any third party or for any delay, late delivery, defect or deficiency of or relating to any equipment or ancillaries thereto or for any delay in any equipment or ancillaries being available or for any failure, error or mistake by technicians or other staff or for any failure, error or mistake by any technicians or other staff of any nature provided by the Company.
    2. The Company shall not be liable for any delay or other breach resulting from wars, strikes, lock-out restrictions, non-availability of goods, materials or labour or owing to any other cause whatsoever beyond The Company’s control.
    3. Time is not of the essence in any contract with the Customer and the Company shall not be liable for any delays in the supply of equipment materials and services by it or for any losses whatsoever due to any such delays howsoever caused.
    4. All work carried out by the Company is carried out by manufacturer accredited technicians with the highest level of care and all precautions are taken by the Company when working on both current and out of production equipment including seeking manufacturer training and specifications of materials and tooling. All equipment and materials entrusted to the Company and all equipment and materials and services supplied by the Company to the Customer are entirely at the Customer’s risk. The Company shall not in any circumstances be liable for loss or damage of any kind. For the avoidance of doubt, this includes but is not limited to a) damage to optical coatings or optical elements of internal or external lens elements, camera cover glasses or filtration units & individual filter elements of any size or type b) In-camera image changes, adjustments or compatibility issues as a result of applied software or firmware upgrades during the repair process c) Compatibility with any of the Customers or their contractor’s equipment.
    5. Any advice, instruction, guidance, representation or statement in connection with or in relation to the nature, use and application of any equipment, materials or services supplied by the Company, given or made by any representative or subcontractor of the Company whose services are supplied to the Customer or any other individual or organisation, is given or made only on the condition that the Company shall in no circumstances be liable for any subsequent loss or damage of any kind howsoever caused.
    6. The Company reserve the right to dispose of any redundant equipment, metalwork, written material and software after a period of 60 days, if the Customer has not requested the return of the additional material.
  8. Mailing List
    1. By subscribing to the Company’s mailing list the Customer agrees that their details including their name and email address may be used to keep them informed for the Company’s marketing purposes. The Company fully complies with EU General Data Protection Regulation (GDPR).
    2. By providing contact information the Customer confirms that they are the authorised owner/user of the email address submitted.
    3. The Company respects the Customer’s privacy and does not tolerate spam and will never sell, rent, lease or give away the Customer’s information (name, address, email, etc.) to any third party. The Customer has the right to access, correct or remove personal information or opt into or out of receiving promotional materials at any time by contacting us.

For any questions about these terms, the Company’s trading or how the repair process works please contact us and we will be happy to assist.